Your Asbury Eagle ID

Applies to: Online Students Revised: 2022-10-24 Status: Approved Answers the questions: How do I obtain an ID as an online student? How do I take my ID photo? Overview This documentation will walk through the steps to get an Asbury ID if you are an online student not residing near the Wilmore campus.   Online Student IDs There are two ways for non-residential students to get IDs. Please use whichever method works best for you. Drugstore Option 1. The Student will need to go to a local drugstore that offers passport photos (ex. CVS/Walgreens). These should be a few dollars and should not take long to print. 2. That picture needs to be either scanned and emailed to service.desk@asbury.edu OR mailed to the APS Department and then the Service Desk will scan it. a. In either case the student will need to make sure they include a clear message stating that they are an online student wanting an ID made. 3. The Service Desk will use that picture to make a Student ID and then give the physical ID to the APS Department to mail to the student. At-Home Option The Student can take a picture themselves and send it in via email to service.desk@asbury.edu and ask to have an ID made. The ID will be made using that picture and then will be mailed to them by the APS Department. The picture must meet these criteria: 1. The background must be neutral (i.e. White/tan/light yellow/etc.) 2. The person must be well lit. 3. There should be no hats, sunglasses, or anything else to cover the face or head in the picture. This includes filters or the use of photoshop to change the image.  4. There should be several inches of clearance above and to the sides of the head; most of the shoulders should be visible. a. Please note, all ID pictures are cropped to a square, so the clearance for the head and shoulders must be in the square perimeter.  Example:

Applies to: Students, Faculty, Staff Revised: 2022-10-24 Status: Approved Answers the questions: How do I obtain my ID card? What can I use my ID for? How much do ID cards cost? Who can receive an Asbury ID? Asbury IDs are available to students; faculty; staff; family of students, faculty, and staff; community members; alumni; and retired faculty and staff members.  What are IDs for? Anyone with an Asbury ID can use it as an official form of identification, like a driver's license. All valid IDs also allow the owner to check out books from the Kinlaw Library and to access the Luce Center. Students can use their IDs to access their dorm buildings and to store meal swipes and Eagle Bucks. Faculty and staff can use it to check out library books or to gain access to certain areas on campus. Where can I receive an ID? Asbury IDs are printed at Asbury's Information Technology Office in KL 131, which is on the first floor of the Kinlaw Library.  How much does an ID cost? Title 1st ID $ Replacement $ Undergrad/Grad Student FREE $15 Faculty/Staff/Security FREE FREE Alumni/Retiree/Fac-Staff Family FREE $15 Student Family FREE $15 Student Teacher/Clinicals $3 $3 Community Member $15 $15     What are the requirements for an ID? Asbury IDs are official identification cards, so they cannot contain hats, sunglasses, or anything else that could obscure the face unless previously approved by the Service Desk Manager or Residence Life. You must show a legal ID, such as a driver's license, passport, or previous intact Asbury ID, in order to be issued a new one. Minors can receive family or community member cards with no identification so long as a parent is present. Students who are minors must still present proof of identification to receive a student card.

Applies to: Students, Faculty, Staff Revised: 2022-10-24 Status: Approved Answers the questions: I lost my ID, what do I do? What if my ID is stolen? Do I need to pay for a new ID? Overview If your smartphone, smart watch, or physical ID is lost or stolen, our staff can disable the credentials associated with that device to prevent unauthorized access. Lost or Stolen ID Cards If your ID card is lost or missing, you will need to have your ID reprinted by the Service Desk. Once a replacement is printed, your old ID card will be automatically deactivated to prevent unauthorized access. To have a new ID printed, first stop by the Kinlaw Library Circulation Desk to pay for your replacement ID card ($15), then bring your receipt to the Service Desk in the basement of Kinlaw Library to obtain a replacement. Lost or Stolen Devices If your device is lost or stolen, contact the Service Desk with your name, if the device is lost or stolen, and the type of device that is missing. We will place a freeze on the device's permissions to prevent unauthorized access to your account. If your device is found, reach out the the Service Desk to have your device credentials unfrozen.

Applies to: Students, Faculty, Staff Revised: 2022-10-24 Status: Approved Answers the questions: How do I use my Mobile ID on my Apple Watch? How do I use my iPhone as my ID card? Can I use my phone to access my dorm or pay for meals? The Mobile Eagle ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your Eagle ID. You’ll still have your physical card, and now you can add your Eagle ID either to one iPhone and one Apple Watch, or one Android phone. For android users, please see the solution article Setup for Android. Mobile ID iPhone and Apple Watch Requirements iPhone iPhone SE, iPhone 6s or later iOS 12 or later Apple Watch Apple Watch Series 1 or later Watch OS 5 or later Apple ID Signed into iCloud. If two devices are used, both must be signed into same iCloud account. eAccounts Mobile App Loaded from Apple App Store or Google Play stores by searching Transact eAccounts Getting Started Minimal set up is required to use your Mobile ID. Most users can begin using their Eagle ID on their phone in minutes. If you have previously had your photo taken, move on to set-up. If you have not had your ID photo taken, please visit the Service Desk in Kinlaw Library, room 131, to have your ID photo taken. Please note that an ID photo is required to use Mobile ID. Receive your physical Asbury University Eagle ID and/or ID photo at the Service Desk in Kinlaw Library, Room 131. If you haven’t done so already, set up your Asbury network credentials and multi-factor authentication login at myaccount.microsoft.com. Setting Up Mobile ID on iPhone or Apple Watch Download the Transact eAccounts Mobile app from the App Store to your phone. Open Transact eAccounts. Click through the startup screens and tap Get Started. Search for Asbury University and click through to the Eagle ID login screen. Enter your Asbury network credentials to authenticate your device. If you have not set up your Asbury network credentials, please see ‘Getting Started’ above. Once you have successfully authenticated in eAccounts, click the Add to Apple Wallet button to add your Eagle ID to Apple Wallet. You can add your student ID to one iPhone and one Apple Watch. Click iPhone and continue through the prompts (Next, Agree to Terms & Conditions). When the process is complete, the app will send a notification to verify your Eagle ID Mobile ID has been added to Wallet. Tap Done in the upper right corner to return to the Home screen of the app. You can now add your Apple Watch using the same process. Adding Your Mobile ID to Apple Wallet on a Second Device Repeat steps 1-5 to login to the Transact eAccounts Mobile App. Ensure your second device is signed into the same iCloud account as the first device. From the Campus ID screen in Transact eAccounts, tap the in the upper right corner of your Transact Mobile Credential display. Tap Add or Remove Campus ID from Wallet. Choose your second device to add your Transact Mobile Credential. On the Add Card to Wallet screen, tap Next in the upper right corner. Follow the onscreen instructions to complete adding your card. Using Mobile ID on Your iPhone Your iPhone or Apple Watch must be turned on, but it does not have to be connected to a network. For iPhones 6S, iPhone 6S Plus and later, Express Mode allows you to use your Eagle ID without unlocking the device with a passcode, Touch ID, or Face ID. Just tap your device against the reader to recognize your Eagle ID. On iPhone XS, XS Max, and XR Express Mode with power reserve is available for up to five hours after the device’s battery needs to be charged. To display your Eagle ID Mobile ID, open Apple Wallet and select your Eagle ID from your saved cards. To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website at https://asbury-sp.transactcampus.com/eaccounts. Make a deposit via your desktop or mobile browser. After completing the deposit, there will be an option at https://asbury-sp.transactcampus.com/eaccounts to save your credit card information. Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information. Contact information for the Service Desk is also available from the Eagle ID menu in the Apple Wallet.

Applies to: Students, Faculty, Staff Revised: 2022-10-24 Status: Approved Answers the questions: How do I use my Mobile ID on my phone? How do I use my android phone as my ID card? Can I use my phone to access my dorm or pay for meals? The Mobile Eagle ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch or Android phone at readers across campus to conveniently access your Eagle ID. You’ll still have your physical card, and now you can add your Eagle ID either to one iPhone and one Apple Watch, or one Android phone.  For iPhone and Apple Watch users, please see the solution article Setup for iPhone and Apple Watch. Mobile ID Android Phone Requirements Android Phone Version 6.0 or later; NFC enabled device capable of supporting Google Pay or Samsung Pay. eAccounts Mobile App Loaded from Apple App Store or Google Play stores by searching Transact eAccounts Getting Started Minimal set up is required to use your Mobile ID. Most users can begin using their Eagle ID on their phone in minutes. If you have previously had your photo taken, move on to set-up. If you have not had your ID photo taken, please visit the Service Desk in Kinlaw Library, room 131, to have your ID photo taken. Please note that an ID photo is required to use Mobile ID. Receive your physical Asbury University Eagle ID and/or ID photo at the Service Desk in Kinlaw Library, Room 131. If you haven’t done so already, set up your Asbury network credentials and multi-factor authentication login at myaccount.microsoft.com. Setting Up Mobile ID on Android Enable NFC on your phone in your Settings.  NFC settings can be found in different areas of the Settings menu, depending on your device. A common location is Connected Devices>Connection Settings. (If not found there, use the Search option on the top right to double check.) Toggle the NFC setting to On. Open Google Pay and make sure it is enabled as the default payment application. If the app prompts you to add a credit card, you can bypass that screen and return to the Google Pay home screen. Download the Transact eAccounts Mobile app from the Google Play Store to your phone. Open Transact eAccounts, click through the startup screens and tap Get Started. Search for Asbury University and click through to the Eagle ID login screen. Enter your Asbury network credentials to authenticate your device. If you have not set up your Asbury network credentials, please see ‘Getting Started’ above. Once you have successfully authenticated in eAccounts, click the Add to Google Paybutton to add your Eagle ID to Google Pay. Continue through the prompts (Next, Accept the Asbury University Terms & Conditions). Next, Accept the Google Pay Terms of Service. The next screen will confirm that the ID has been added to Google Pay. Using Mobile ID on Android You do not need to unlock your phone, but the screen must be awake to use your Eagle ID. Tap the power button to wake the screen and tap your phone against the reader. Note, the antenna location may vary by device, although it is often in the middle of the phone. As a result, you may have to adjust the orientation of your phone against the reader to have your mobile credential recognized. To display your Eagle ID, open the Transact eAccounts app and select the View in Google Pay icon. To add funds to your accounts in the Transact eAccounts app, first save a payment method at the Transact eAccounts website. Make a deposit via your desktop or mobile browser. After completing the deposit, there will be an option to save your credit card information. Once you have added the card information on the Transact eAccounts website, that card will be available in the Transact eAccounts app for future deposits. If you have already used Transact eAccounts to access your Mobile ID, you will need to sign out and back in to update the saved payment information. Contact information for the Service Desk is also available from the Eagle ID menu in Google Pay.

Last Revised: 2022.10.24 Applies to: Students Answers the questions: Why can't I access my dorm? Why was my ID card denied? The dining hall says I don't have a meal plan. Can you help? I received an error when registering for Mobile ID. How do I fix this? Why do I have a negative balance on my Eagle Bucks Account? Overview This document addresses common issues with Eagle IDs, dorm access, and meal plans. Dorm Access Issues If you cannot access your dorm, first check your ID card to confirm that your card is not damaged. If it is damaged, stop by the Service Desk to have your ID card re-printed. If your card is not damaged, check with your RD to ensure you have been added to the appropriate door access plan. For mobile IDs, try your physical ID to see if you can access your dorm that way, if neither work, there may be a problem with your door access. configuration. Check with your RD to ensure you have been added to the appropriate door access plan. If your RD directs you to the Service Desk, contact the Service Desk with your ID number and the exact doors you are unable to access and our team will work to identify the issue. Unless your card is damaged or you are directed by the Service Desk, you do not need your card to be reprinted. Meal Plan Issues If you have signed up for a meal plan through the Asbury portal (portal.asbury.edu), but the Dining Hall or Bistro is not able to accept your Eagle ID, the Service Desk can help! If your meal plan was added within 48 hours, campus systems may not have updated to reflect your meal plan. Please wait 48 hours and try again. If your meal plan worked at any point in the current semester, but no longer works, your ID card may be faulty. Please stop by the Service Desk for our team to test your card and if needed, re-print the card. In some rare cases, your meal plan may need to be re-added to your account by the Business Affairs office in coordination with the Service Desk. Mobile ID Registration When registering for your Mobile ID, you may be promoted with the following error: "Your login is correct but your account has not been properly registered in your school's Transact system and we cannot access your account information. Please contact your campus program administrator or card office to resolve this issue." If you are promoted with this error, contact the Service Desk and our team will correct the issue with your account. Once completed, you may register again. Negative balance on my Eagle Bucks Account A negative balance can occur if you make a transaction when a retail location is running in offline mode.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the charge.

Applies to: Parents Last Revised: 2024.10.30 Status: Published Answers the questions: How can I add Eagle Bucks to my student's ID card? Overview This document covers how to add funds (Eagle Bucks) to your student's account. Eagle Bucks can be used as a payment method at the HICCUP coffee shop, the Eagle Outlet campus bookstore, the Eatery, and ZT's Bistro. Giving Eagle Bucks to your student is an often much-appreciated way to provide a boost to get through the week! The Process Prerequisites In order to add funds to your student's account, you will need to know his/her Asbury University email address. In conjunction with the student's last name, this will allow the system to identify your student's account. Process 1. In a browser (Firefox, Chrome, Safari, etc.), navigate to https://asbury-sp.transactcampus.com/eaccounts. Once the page is loaded, click the "Make a guest deposit" button. 2. Enter your student's last/family name and AU email address then click "Continue". 3. If you get the error message displayed in red text below, you have not input the information correctly; please double-check for any typos and/or verify your student's Asbury email with him/her. 4. Once the system has verified your student's account based on the information above, you will be able to input the deposit information. Eagle Bucks should already be selected as the account, so you'll just need to enter the amount you want to deposit. Credit card should be already selected as the payment method. Once you are ready, click Next. 5. Once you reach our payment portal, enter your credit card information. 6. Finally, verify the deposit information and click Make Deposit. 7. Once the funds have been deposited in your student's account, you have the option to send a receipt to up to three email addresses. 8. You're all set! You have successfully deposited Eagle Bucks to your student's account. He/she will be able to use their AU ID card/mobile credential to use Eagle Bucks as payment for a coffee at the HICCUP, AU merch at the Eagle Outlet, or a meal at the Eatery or ZT's Bistro.