Campus Network & WiFi

Applies to: Students, Faculty, Staff Revised: 2023-08-18 Status: Approved Answers the questions:  How do I sign in to the Asbury network? How do I use connect? Overview This document explains how to authenticate on Asbury's campus network using connect.asbury.edu. Connect.asbury.edu can be used to connect laptops, phones, tablets, etc., but can also be used to authenticate devices on Asbury's Wireless Network such as gaming systems and smart speakers that lack an internet browser. If you use Connect, as long as a registered device regularly connects to Asbury's campus network, you will not have to continually log-in. Registering Your Device with connect.asbury.edu 1. If this is your first time logging in on the device, navigate to the WiFi settings, choose AU Student (or AU Wireless for faculty/staff), and enter the password GoEagles. Your device is now connected to our local network, but will be unable to connect to most services until registered. Once connected, your device will be granted an IP address on the network that will be used later in the process.  2. Once the device is connected and authenticated to Asbury's wireless network, open a browser and go to connect.asbury.edu Please note: you can register your Xbox, Playstation, ChromeCast, etc. by loading the connect.asbury.edu page in a web browser on a second device and entering the device information there. 3. Sign in to your account with your Asbury email and password. 4. Accept the terms of the site by clicking "OK." 5. Here you can see the devices that are currently registered on your account. To add a new device, click the green "Add Device" button. 6. Fill in the following fields: MAC or IP Address: If you need assistance in locating your device's identifying address, see the articles "Finding Your Device's IP Address" or "Finding Your Device's MAC Address." Additionally, if you need us to provide you with an IP address to register your device, you can contact the Service Desk with your MAC hardware address using our service item "IP Address Lookup" and we will be in touch with you through email. Device Manufacturer: The manufacturer of your device (Apple, Dell, Samsung, etc.) Device Model: The model of your device (MacBook Pro, Latitude 5530, iPhone 13, etc.) Description: Name your device here! It may be helpful to specify whether this is a wireless or wired connection you are registering. 7. Click "Save" when you are finished. 8. Your device should now appear under your list of registered devices. Please wait up to five minutes for the request to be fully processed. 9. You are now able to access the Asbury campus network!

Applies to: Students, Faculty, Staff Revised: 2022-11-04 Status: Approved Answers the questions:  How do I find my IP address? How to I register my device if I can't find my IP address? Overview  If this is your first time logging in on the device, navigate to the WiFi settings, choose AU Student, and enter the password GoEagles. Your device is now connected to our local network with an IP address, but will be unable to connect to most services until registered on connect.asbury.edu. Once the device is connected, follow the steps below for your specific device. Once you have your IP address, you can register your device by loading the connect.asbury.edu page in a web browser on a second device and entering the device information there. 1. Amazon Echo 2. Amazon Fire TV 3. Android 4. Apple iOS 5. Apple TV 6. Google Home/Chromecast 7. Xbox 360 8. Xbox One 9. Wii 10. Nintendo Switch 11. PlayStation 4/5 12. macOS 13. Windows 10/11 14. Roku 15. Don't see your device? Let us know and we'll add your device! Amazon Echo Step 1: Download the Amazon Alexa app to your phone or computer and sign in with your Amazon account. Step 2: Connect to the wireless network transmitted by your Echo device. Step 3: The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app.   Amazon Fire TV Step 1: From the Home screen, select Settings. Step 2: Select My Fire TV. Step 3: Select About. Step 4: Select Network. Your IP Address should be on the right side of the screen. Android Step 1: Pull down the notifications menu and tap on the gear icon in the top right to open the Settings app. Step 2: Tap on Connections. Step 3: Tap on Wi-Fi (Note: Tap on the word itself, not the on/off switch). Step 4: Make sure your Wi-Fi is on. If you aren't already, connect to AU Student (or, if you are a faculty or staff member, AU Wireless). Step 5: Tap on the gear icon next to AU Student. Step 6: Tap on View More. Scroll down to the bottom of the screen, and at the bottom you will find your IP Address. Apple iOS Step 1: Open the Settings app and select Wi-Fi. If you aren't already, connect to AU Student (or, if you are a faculty or staff member, AU Wireless). Step 2: Tap on the blue "i" icon to the right side of the connected network. Under the IPv4 Address section, you should see the IP Address listed. Note: if you are on iOS 14, make sure to turn off the "Private Address" setting, as it can interfere with your connectivity to Asbury's network.   Apple TV Step 1: From the Home screen, select Settings. Step 2: Select Network. Step 3: Under the Status section, you can find your IP Address.   Google Chromecast/Home Step 1: Open the Google Home app. Step 2: Select your device. Step 3: Select Settings. Step 4: Select Device information. Step 5: Under Technical information, you should be able to find your MAC Address.   Xbox 360 Step 1: From the Dashboard, navigate to settings. Step 2: Select System. Step 3: Select Network Settings. Step 4: Select either Wired or Wireless depending on your device's connection (if you are connected via Wi-Fi, select Wireless). Step 5: Select Configure Network. You should see your IP address under Basic Settings.   Xbox One Step 1: Open the Menu screen. Step 2: Select Settings. Step 3: Select Network. Step 4: Select Advanced settings. Your IP Address should appear on the right side of this screen.   Wii Step 1: From the Home menu, select Wii. Step 2: Select Wii Settings. Step 3: Select Internet. Step 4: Select Console Information. From here, you can see your device's IP Address.   Nintendo Switch Step 1: From the Home Menu, select System Settings. Step 2: Scroll down to Internet. Step 3: You should be able to see your IP Address on the right side of the screen.   PlayStation 4/5 Step 1: From your home screen, click on Settings. Step 2: Select Network from the menu options. Step 3: Go to the bottom right of your screen and click on View Connection Status. Step 4: You will find your IP address listed in the main section.   macOS Step 1: Open System Preferences. Step 2: Click Network Step 3: Select the Wi-Fi tab and look under Status. If you are connected to a wi-fi network, your IP address will be listed.   Windows 10/11 Step 1: Select Start > Settings > Network & internet > Wi-Fi Step 2: Select the Wi-Fi network you're connected to. Step 3: Under Properties, look for your IP address listed next to IPv4 address.  Roku Step 1: From the Roku main menu, move down to the settings. Step 2: Search for the networking option. Step 3: Under that submenu, find About. There, you'll find your Roku's IP address and other useful network information about your device.

Applies to: Students, Faculty, Staff Revised: 2023-04-24 Status: Approved Answers the questions:  How do I find my MAC address? How to I register my device if I can't find my IP address? Overview If you are unable to find the IP address of your device to register it through connect.asbury.edu, you can send us the MAC Address! Log your device into the "AU Student" networking using the password "GoEagles". Use the instructions below to find your MAC Address. Enter the MAC address in the IP address Lookup service request form. Using this form, we will provide you an IP address that you can register your device with. Once you have your devices IP Address, use the following documentation to connect your device to the network: Using connect.asbury.edu Amazon Echo 1. Download the Amazon Alexa app to your phone or computer and sign in with your Amazon account. 2. Connect to the wireless network transmitted by your Echo device. 3. The wireless MAC address for your Echo can be found at the bottom of the Echo Setup screen in the Alexa app. Amazon Fire TV 1. Plug in your Amazon Fire TV stick into your TV. 2. If this is the first time using this Fire TV device, the wireless MAC address will appear in the list of wireless networks during setup at the far-right of the list. If this Fire TV stick has been used in the past, navigate to settings> System> About> Network and the wireless MAC address will be listed at this screen. Android 1. Open the settings app. 2. Select About Phone/Tablet> Status 3. The MAC address will appear under Wi-Fi MAC address. Apple iOS 1. Open the settings app. 2. Select General> About. 3.The wireless MAC address is listed next to Wi-Fi Address. Apple TV 1. Plug in your Apple TV and follow the set up until you reach the step to connect to a network. 2. Attempt to connect to Asbury Wi-Fi (AU wireless or AU student). This will fail, which is normal. 3. The wireless MAC address should now be displayed on the Apple TV's screen. Google Home 1. Plug in your Google Home. 2. Download and open the Google Home App  on your phone. 3. You should see your Google Home listed. Select it and then press Set Up. 4. Accept the prompt allowing your phone to connect to your Google Home. 5. Answer the set up questions listed. 6. Enter the location of your Google Home and select Continue to finish setup. 7. Tap the device you want to obtain the MAC address for. 8. On the device overview page, Tap Settings   9. Scroll to the Information section at the bottom of the Device settings page and locate the MAC address. Google Chromecast 1. Plug in your tv. 2. Download and open the Google Home app on your phone. 3. Open the app and find the Chromecast device. Select it and then press Set Up. 4. Accept the prompt allowing your phone to connect to your Google Chromecast. 5. Answer the set-up questions listed. 6. Enter the location of your Google Chromecast and select Continue. 7. After the initial set-up, tap devices on the top of the home screen in the app. 8. Locate your Chromecast. 9. Tap the '3-dot' icon/menu button. 10. The MAC address is located at the bottom of this screen. Xbox 360 1. From the Xbox 360 main menu, go to My Xbox> System Settings> Network Settings> Configure Network. 2. Select the Additional Settings tab and then select Alternate MAC address. 3. The wireless MAC address will be listed at the bottom of this screen. Xbox One A. If you are setting up your Xbox One for the first time:  1. Complete the initial setup until you reach the network connection step. 2. Attempt to connect to the Asbury Wi-Fi. This will fail, which is normal. 3. Select Fix It. 4. Wait for the troubleshooter to fail. 5. The MAC addresses will now be listed. Use the wireless MAC address. B. If you have previously set up your Xbox One: 1.From the Xbox One home screen, select Settings. 2. Under the Console tab, select Network. 3. Select Advanced Settings. The wireless MAC address will be displayed. Wii 1. Select Wii Settings. 2. Select Internet> Console Information. 3. The wireless MAC address is listed under MAC Address. Wii U 1. From the Wii U main menu, select System Settings. 2. Select Internet> View MAC Address. The wireless MAC address will be listed. Nintendo Switch 1. From the Switch's Home menu, go to System Settings. 2. Scroll down and select Internet. 3. The MAC address will appear under System MAC address. Roku 1. From the Roku home screen, select Settings> Player info. 2. The wired MAC address is listed next to Ethernet MAC address. The wireless MAC address is listed next to Wireless MAC address. Sony Playstation 1. On the main menu, go to Settings> System> System Information. 2. The wireless MAC address will be listed on the screen, and may appear next to MAC address (Wi-Fi). MacOS 12 or Earlier Open System Preferences. Click Network. Click Advanced Select the Wi-Fi tab. The Wi-Fi MAC Address is your device's MAC address. The wireless MAC address will be listed on the screen, and may appear next to MAC address (Wi-Fi). MacOS 13 or Later Open System Settings from the Apple menu. Select the Network tab Click Wi-Fi Click Advanced Your MAC address will be listed under Wi-Fi MAC Address. Windows 8, 10, 11 1. Press the Windows key and type cmd 2. Type the following command: ipconfig /all 3. Under Ethernet, look for the word Physical. That line will list your MAC Address.

Applies to: Students, Faculty, Staff Revised: 2022-05-26 Status: Approved Answers the questions: How do I improve my WiFi connection? How do I used a wired connection in my dorm? How do I report a WiFi problem? Why can't my device connect to the WiFi? Why is my internet slow? Overview A poor WiFi connection can be caused by a number of factors, including your device, your location, and the network itself. This document outlines ways to improve a poor WiFi connection on your device. Checking your Device Settings Poor internet speeds and and unstable internet connections can be caused by out-of-date software, misconfigured virus scanners, VPNs, and other services running on your device. Whenever connecting to Asbury's network, be sure that your web browser and operating system is up to date with the latest available version. Furthermore, be sure that all VPNs are turned off when connecting on campus. Moving Locations Some locations on campus, such as outdoor spaces, non-student spaces, and storage areas, may have poor WiFi connectivity. If you are experiencing an issue with your connection, try moving to another location to see if your problem persists. If the issue persists in all locations, your device may have a bad antenna or a software issue preventing a solid connection to the WiFi. Bring your device to the Service Desk and our technicians can work to identify the problem with you. Reporting Repeated WiFi Issues in a Dorm room or Learning Space If none of the above solutions resolve your connection issue in a certain location on campus, I.T. Services can look into the issue. You may report the issue using the Report a Network Issue form in our Service Catalog. When filling out the form, you will be asked to provide us with the following additional information so that we may diagnose the problem: The Model/Make of your device. MAC address of your device. See "Finding Your Device's MAC Address" for instructions for finding your MAC address. The precise location(s) you've attempted to connect from (Building and Room Number). Using a Wired Connection In locations where your WiFi connection is slow or where your device is not moved on a regular basis (Desktop computers, gaming consoles, etc.), a wired connection may be a good solution. You may receive a free Ethernet cable for your device by visiting the Service Desk. For dorm rooms, wall ports are turned off by default. If you would like to connect your device to an Ethernet wall port, please fill out this form.

Applies to: Students, Faculty, Staff Revised: 2022-10-24 Status: Approved Answers the questions: How do I login to the Asbury WiFi? What is connect.asbury.edu? How do I fix my internet connection? How do I reset my device's network configuration? Overview Many issues with connecting to Asbury’s network can be resolved quickly and easily. Use this step-by-step guide to restore your connection! 1. Logging into the Network Before moving forward, be sure that you connected to the Asbury network via a wired connection or connected over WiFi to the AU Student network using the password GoEagles. If you are an employee, connect instead to the AU Wireless network. 2. Logging into connect.asbury.edu  You will not have access to the AU Student or AU Wireless networks unless you register your device through connect.asbury.edu. The IP address field in the form will auto-fill for most devices. If the IP address does not auto-fill, read our solution "Finding Your Device's IP Address" to locate your device's IP address. If you are unable to find the IP address on your device, you can send us the device's MAC address and we can send the device's IP address to you. To learn more, read the solution "Finding Your Device's MAC Address."   If the registration to connect.asbury.edu fails, contact the Service Desk.  3. Turning your Network Connection Off and Back On If you are registered to the network but unable to access the internet, go to your device's network and internet settings and turn the network connection off and back on again to reset the configuration.  On Windows, Search for "View Network Connections" in the start menu and open the link. Select the WiFi Connection and click "Disable this network device" then restart the device. On Mac, use the WiFi toggle in the toolbar. 4. Forgetting the Network If the connection still fails, attempt to forget the network and sign in again to reset your device's network configuration. This will clear any misconfugired network settings that your device may have cached such as DNS settings, WiFi passwords, and IP registrations. Windows From the Windows desktop, navigate: Start. Settings icon. Network & Internet. Click Wi-Fi, then Manage known networks. Click the appropriate Wi-Fi network name (AU Student or AU Wireless). Click Forget Re-add the AU Student network and enter the password GoEagles Register the device at connect.asbury.edu macOS Click the WiFi icon in the toolbar and select "Network Preferences" Click "Advanced" Select the network and click the minus button. Re-add the AU Student network and enter the password GoEagles Register the device at connect.asbury.edu 5. Rebooting the Device In reseting your connection does not resolve the issue, turn the device off and back on again. This will ensure that all network services are running and receiving the most up-to-date settings. 6. Still stuck? Still having issues? Contact our team using our network issue service request form located here. Please be sure to include as much information as possible to ensure that we can work to resolve your issue as quickly as possible.

Applies to: Students, Faculty, Staff Revised: 2022-10-24 Status: Approved Answers the questions: How do I avoid phishing scams? What do I do if I fall for a phishing scam? What is a phishing scam? What is a Phishing Scam? Phishing is a type of online scam where criminals send an email that appears to be from a legitimate company or institution asking you to provide sensitive information. This is usually done by including a link or attachment that may appear to take you to the company’s website to fill in your information – but the website is a clever fake and the information you provide goes straight to those behind the scam. The term ’phishing’ is a spin on the word fishing, because criminals are dangling a fake ’lure’ (the email that looks legitimate, as well as the website that looks legitimate) hoping users will ’bite’ by providing the information the criminals have requested – such as credit card numbers, account numbers, passwords, usernames, and more. What is Spear Phishing? A Spear Phishing scam is the fraudulent practice of sending emails ostensibly from a known or trusted sender (such as your supervisor, coach, or friend) in order to induce a targeted individual to reveal confidential information. The scammer is looking to obtain credit card information, bank routing numbers, or usernames and passwords.  How to Identify and Avoid Phishing Scams (Key Characteristics): A phishing email or spear phishing email may have some of the following characteristics: The email is sent from an email address that is not an @Asbury.Edu email address. This may not be obvious at first, but if you hover over the name you can see the exact email address.  You may also receive phishing emails to a personal (non-Asbury) email, and you should always check the sender's email address to see if it is legitimate and be cautious of clicking unknown links or opening attached files.  Other indicators include spelling mistakes and unusual formatting or lack of a signature (if your supervisor/manager normally uses a signature).  Many phishing or spear phishing attempts play on a sense of urgency, asking you to complete a task or share information immediately. For more information on recognizing and avoiding phishing scams, see this video created by Dell. In the video, they walk through examples of what fake websites and email addresses may look like so you can better recognize and respond to phishing emails. What if I fall for a scam? If you've responded to a phishing scam, the important thing is that you did not provide personal information like banking info, social security, home address, etc. If you did not provide that - then you can report the scam and then delete any associated emails. You can find the instructions for doing so here: How to Report Emails with Your Asbury Email [Phishing Scams, Junk, Not-Junk, Safe Senders]. If you did provide personal information to the scammer, you may report the incident to authorities using the tools provided on the State Attorney General's Identify Theft page. Identity Theft - Kentucky Attorney General

Overview Since iOS 14, Apple has by default enabled a Private Wifi MAC addresses for iOS devices. This means that any device on the network that was previously registered with connect.asbury.edu or authenticated via login.asbury.edu will receive a new MAC address on the network each time it is connected. This feature is known to cause trouble while accessing the network. This article walks through how to disable this feature when connecting to the Asbury WiFi network. How to Turn off Private Address The Private WiFi Mac Address setting is enabled by default in iOS 14. Once disabled, the device should get its original IP address back and once again be able to access the internet. iPhone, iPad, or iPod Touch Open the Settings app, then tap Wi-Fi. Tap the information button next to a network. Tap Private Address to turn it "Off". Do not choose "Fixed" or "Rotating". Now you can register your device through connect.asbury.edu: Using connect.asbury.edu to Sign into Asbury's Network Apple Watch Open the Settings app, then tap Wi-Fi. Tap the name of the network you joined. If you haven't joined the network yet, swipe left on its name and tap more Tap Private Address to turn it off or on. You can read more about this feature here: https://support.apple.com/en-us/HT211227 For more assistance please contact the IT Service Desk at: Contact Us Call 859-858-5177 or campus extension 2177 Click to visit us online at http://www.asbury.edu/its Or Visit us in the Kinlaw Library, room 131

Applies to: Faculty, Staff Revised: 2023-05-26 Status: Approved Answers the questions: How do I map a network drive in Windows 7? Overview This document will explain what a Userspace is, and how to map it to your computer that is running any version of macOS. Mapping a userspace and mapping a network drive are the same process. For windows 8/10 instructions, click here. For macOS instructions, click here. What is a Userspace? A Userspace is a defined amount space (500MB) on Asbury's servers that we allot for your personal use. This means that you can store files on your userspace and access them on any lab computer on campus. This means that you can access it if it is mapped to your computer as well. This is beneficial since all lab computer are wiped after logging out, or if you do not have a removable flash drive.  Please note that you will only be able to connect to your Userspace if you are on Asbury's Network. If you leave campus, an error will appear stating it cannot connect. Once you return to campus the connection will be restored.  What is a Shared Network Drive/Network Share? Your department may have shared drives that they store files on. You will need to request access from the ITS department with permission from your supervisor to gain access to the drives. Once access has been granted, you can map the drive to your computer and access it when you are connected to Asbury's network on campus. Mapping your Userspace/Shared Drive 1. Click on Start then "Computer, or click on Computer if there is an icon on your Desktop.  2. At the top of the Computer window click on "Computer" then click on Map a Network Drive. 3. In the new window select a drive letter for the connection to be mounted in. The choice of letter is trivial, as any letter will work. In the folder field type in the name of the network drive. For a student Userspace, the format is \\samuel.asbury.edu\ followed by your email address (typically firstname.lastname). Check Connect using different credentials and Reconnect at sign-in, if you would like the connection to connect after logging out or shutting down. 4. If you are attempting to connect on a non-Asbury computer, provide your login credentials, and click Remember my credentials then OK. Your Userspace should now appear in My Computer. Please note that you cannot access Network drives when you are not connected to Asbury's wireless/wired internet connection.

Applies to: Faculty, Staff Revised: 2023-05-26 Status: Approved Answers the questions: How do I map a network drive on Windows 8, 10, and 11? Overview This document will explain what a Userspace is, and how to map it to your computer that is running any version of macOS. Mapping a userspace and mapping a network drive are the same process. For windows 7 instructions, click here. For macOS instructions, click here. What is a Userspace? A Userspace is a defined amount space (500MB) on Asbury's servers that we allot for your personal use. This means that you can store files on your userspace and access them on any lab computer on campus. This means that you can access it if it is mapped to your computer as well. This is beneficial since all lab computer are wiped after logging out, or if you do not have a removable flash drive.  Please note that you will only be able to connect to your Userspace if you are on Asbury's Network. If you leave campus, an error will appear stating it cannot connect. Once you return to campus the connection will be restored.  What is a Shared Network Drive/Network Share? Your department may have shared drives that they store files on. You will need to request access from the ITS department with permission from your supervisor to gain access to the drives. Once access has been granted, you can map the drive to your computer and access it when you are connected to Asbury's network on campus. Mapping your Userspace/Shared Drive 1. Open file explorer and navigate to "This PC". 2. In the upper right-hand corner click on "Computer" then click on "Map a Network Drive". 3. In the new window select a drive letter for the connection to be mounted in. The choice of letter is trivial, as any letter will work. In the folder field type in the name of the network drive. For a student Userspace, the format is \\samuel.asbury.edu\ followed by your email address (typically firstname.lastname). Check "Connect using different credentials" and "Reconnect at sign-in", if you would like the connection to connect after logging out or shutting down.  4. If you are attempting to connect on a non-Asbury computer, provide your login credentials, and click "Remember my credentials" then "OK". Your Userspace should now appear in My Computer.

Applies to: Faculty, Staff Revised: 2023-05-26 Status: Approved Answers the questions: How do I map a network drive on macOS? Overview This document will explain what a Userspace is, and how to map it to your computer that is running any version of macOS. Mapping a userspace and mapping a network drive are the same process. For windows 7 instructions, click here. For windows 8/10/11 instructions, click here. What is a Userspace? A Userspace is a defined amount space (500MB) on Asbury's servers that we allot for your personal use. This means that you can store files on your userspace and access them on any lab computer on campus. This means that you can access it if it is mapped to your computer as well. This is beneficial since all lab computer are wiped after logging out, or if you do not have a removable flash drive.  Please note that you will only be able to connect to your Userspace if you are on Asbury's Network. If you leave campus, an error will appear stating it cannot connect. Once you return to campus the connection will be restored. What is a Shared Network Drive/Network Share? Your department may have shared drives that they store files on. You will need to request access from the ITS department with permission from your supervisor to gain access to the drives. Once access has been granted, you can map the drive to your computer and access it when you are connected to Asbury's network on campus. Mapping your Userspace/Shared Drive 1. Make Finder the active application by click on the logo on your dock, or by clicking on your desktop. 2.  At the top of your screen the menu bar will say Finder next to the Apple logo. 3. In the top menu bar, click Go, then select Connect to Server.   4. A new window will appear. In the Server Address field type smb://  then the name of the network drive. For a student userspace, the format is //samuel.asbury.edu/ followed by your email address (typically firstname.lastname). Be sure to use forward slashes and not backslashes. 5.Click on the plus button to save the information to your favorites. Doing this will save time if you need to re-enter this information.  6. Click Connect. An icon will appear on your desktop, where you can access the Userspace or Network Drive.